Privacy policy
Privacy policy

I. General provisions

These Regulations on the Privacy Policy (hereinafter — the Regulations) are an official document of the Limited Liability Company "Hotel Complex "Bashkortostan", legal address 25/29 Lenin Street, Ufa city, 450013, the Republic of Bashkortostan, (hereinafter - the Company/Operator) and define the order of processing and the protection of information on individuals (hereinafter — the Users) using the services, information, programs (including loyalty programs) and products of the online store located at the domain name (hereinafter — the Site). Confidentiality is important for the Company, because the purpose of this Privacy Policy is to provide the protection of rights and freedoms of people whilst processing his/her personal data, including the protection of rights to privacy, personal and family secrets, from unauthorized access and disclosure. We have developed a Privacy Policy that describes how we process personal data — any actions (operations) or a set of actions (operations) committed with personal data with or without the use of automation means including collecting, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, granting, access), depersonalization, blocking, deletion, and destruction of personal data. The relations connected with the processing of personal data and information about the Users of the Site, are governed by these Regulations, other official documents of the Operator, and the current legislation of the Russian Federation. Processing of personal data is carried out by us on a legal and equitable basis, acting reasonably and in good faith, and on the basis of the following principles:

— Legality of purposes and means of processing personal data

— Integrity

— Compatibility for the purposes of personal data processing with the reasons mentioned whilst collecting personal data and the powers of the Company

— Compliance of the volume and nature of the personal data processed, and the methods of personal data processing with the purposes of personal data processing.

This Privacy Policy regulates any kind of processing of personal data and personal information (any information that allows it to identify a person, and any other information related thereto) on individuals who are consumers of the products or services of our Company. This Policy applies to the processing of private, and personal data collected by any means, both active and passive, both via the Internet and without its use, from people located anywhere in the world.

II. Collection of personal data  

The purpose of personal data processing is to fulfill the Operator’s obligations to the Users in relation to the use of the Site and its services. Processing of the User’s personal data is carried out with the consent of a subject of the personal data giving acknowledgment to the processing of his/her personal data. Personal data means any information relating to a natural person (a subject of personal data) directly or indirectly defined or being defined and which can be used to identify or communicate with a particular person. We may request personal data from you at any time when you contact the Company. The Company may use such data in accordance with this Privacy Policy. It may also combine such data with other information for the purpose of providing and improving its products, services, content, and communications. Below there are some examples of the types of personal data that the Company may collect and how we may use this information.


We may collect various data information, including:

— first and last name;

— date of birth;

— gender, marital status;

— postal address;

— phone number;

— e-mail address;

— information on selected contacts;

— information on the Bank cards (name, card number).

Personal data may also include additional data provided by the Users upon the Operator's request in order to fulfill the Operator's obligations to the Users arising from the service agreement. The Operator has the right, to request from the User a copy of an identity document or other document containing the User's name, surname, photo, as well as other additional data, which, at the Operator's discretion, will be necessary and sufficient to identify the User and will allow the exclusion of the abuse and violations of the rights of third parties. When you engage or invite others to our events and activities or to communicate with us, the Company may collect personal data on those individuals that you provide, such as: first name, last name, date of birth, mailing address, e-mail address, and phone number. When processing personal data, we ensure the accuracy thereof, and where necessary, and relevant to the purposes of the personal data processing process.


III. Storage and use of personal data

Personal data of the Users are stored exclusively on electronic media and processed using automated systems, except in cases where manual processing of the personal data is necessary in connection with the implementation of the requirements of the RF law.



The personal data we collect allows us to send you notifications about new products, special offers, and various events. It also helps us to improve our services, content, and communications. If you do not wish to be included in our mailing list, you can unsubscribe at any time by informing us at the specified contacts for the feedback option, as well making changes to your profile settings on the site. From time to time, we may use your personal data to send you important notifications containing changes to our terms, conditions, and policies, as well as confirmations of orders placed and purchases made by you. Since such information is important for your relationship with the Company, you may not opt-out of receiving such notifications. We may also use personal information for internal purposes, such as: auditing, data analysis, and various studies to improve the Company's products and services, as well as it’s interaction with consumers. If you participate in a prize draw, contest, or similar promotional event, we reserve the right to use the personal data you provide to manage such programs.



We also collect non-personal data - data that does not allow us to directly associate it with any particular person. We may collect, use, transfer, and disclose non-personal information for any purpose. Below are examples of non-personal information that we collect and how we may use it: We may collect personal data, such as: data on occupation, language, zip code, unique device identifier, location, and time zone in which each product is used to understand the Users’ behavior and to improve our products, services, and communications. We may also collect personal data/information about what a User is interested in on our website when using other products and services. Such personal data/information is collected and used to help us provide more useful information to our Users and to understand which elements of our site, products, and services are the most interesting. For the purposes of this Privacy Policy, aggregate data is treated as non-personal data/information. If we combine non-personal information with personal information, such aggregate information will be treated as personal information as long as such information is combined.


IV. Transfer of personal data

Personal data of the Users is not transferred to any third parties, except for the cases directly provided by these Regulations. Processing of personal data of a User is carried out without limitation of time, in any legal way, as well as in the information systems of personal data with or without the use of the automation means. The User agrees that the Operator has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunication operators etc., solely for the purposes specified in the section "Collection of personal data" of this Privacy Policy. When specifying the User or with the consent of the User, it is possible to transfer the User's personal data to third-party-counterparties of the Operator with the condition that such counterparties take obligations to ensure that the confidentiality of the information received, in particular, when using applications. The applications used by the Users on the Site are posted and maintained by third-parties (developers) who operate independently of the Operator and do not act on behalf of the Operator. Users are required to familiarize themselves with the rules of rendering services and policies for the protection of personal data of such third-parties (developers) prior to the use of relevant applications. Personal data of the User can be transferred at the request of authorized government bodies of the Russian Federation on the grounds and in the manner only established by the legislation of the Russian Federation. The Operator shall block the personal data relating to the corresponding User from the moment of the application or request of the User or his legal representative or authorized body for the protection of rights of the personal data subjects for the verification period in case of revealing unreliable personal data or illegal actions.



In some cases, the Company may provide certain personal information and data to strategic partners who work with the Company to provide products and services or to those that help the Company to sell products and services to consumers. We provide third parties with the minimum amount of personal data necessary for rendering the required service or transaction only. Personal information will be provided by the Company only for the purpose of providing consumers with products and services, as well as of improving those products and services, communications related thereto. Such information will not be provided to third parties for their marketing purposes. To use your personal data for any other purpose, we will ask for your Consent to the processing of your personal data.



The Company provides personal data/information to Companies rendering services such as: processing information, providing loans, executing Users’ orders, delivery, other consumer services, and determining your interest in our products and services, conducting surveys aimed at studying our consumers, or satisfying service quality. Such companies are committed to protecting your information regardless of the country of your location.



The Company may be required to disclose your personal data in accordance with law, the judicial procedure, in court proceedings and/or on the basis of public inquiries or requests from state authorities on the territory or outside the territory of your host country. We may also disclose personal data/information about you if we determine that such disclosure is necessary or appropriate for national security, law enforcement, or other socially important cases. We may also disclose personal data/information about you if we determine that the disclosure is necessary to enforce our terms and conditions or to protect our activities and our Users’ activities. Additionally, in case of reorganization, merger, or sale, we may transfer any or all of your personal information collected by us to the appropriate third party.


V. Destruction of personal data

User’s personal data is destroyed when:

— the User removes data from his/her personal page by himself/herself using the "delete account" functionality available to the User through the profile settings;

— the Operator removes information posted by the User, as well as the User's personal page in the cases established by the contract of sale (offer);

— when the subject of personal data withdraws his/her consent to the processing thereof.



The website, interactive services, and applications, e-mail messages, and any other communications on behalf of the Company may also use other technologies, such as: cookies, pixel tags, and web beacons. Such technologies help us to better understand the User’s behavior, inform us which parts of our site were visited by the Users, and measure the effectiveness of advertising and network searches. We consider information collected by cookies and other technologies as non-personal information. Our goal in such cases is to provide a more convenient and personal interaction with the Company. For example, knowing your name, we can use it in our communications. Knowing that someone using your computer or device has purchased a particular product or used a particular service, we can provide you with a better match for your advertising messages and emails. Ultimately, all this knowledge helps us to provide you with the highest quality service. If you can disable cookies in the settings of your web-browser or a mobile device, please note that some features of the website may become unavailable after the cookies are disabled. As in the case of most websites, we collect some information automatically and store it in the log files. Such information includes the address of the Internet Protocol (IP-address), type and language of the browser, information about the Internet service provider, reference and output pages, operating system details, date and time level, as well as information about the visits. We use that information to understand and analyze trends, administer the site, study the User’s behavior on the site, and to collect demographic information about our core user base as a whole. The Company may use such information for its marketing purposes. In some of our emails, we use interactive links to information posted on the Company's website. When the Users click on such links, before they reach the destination page on our website, their click requests go through a separate registration. We track this "pass-through" data to help us identify the interest in specific topics and measure the effectiveness of our communications with consumers. If you prefer your emails not to be tracked in this way, you should not follow text or graphic links in the email messages. Pixel tags allow us to send e-mail messages in a format that consumers can read and let us know if such messages have been read. We may use such information to limit the number of messages sent to consumers or to stop them from being sent.


VI. Protection of personal data

The Company takes precautions — including legal, organizational, administrative, technical and physical — to ensure the protection of your personal data in accordance with Article 19 of Federal Law dated 27.07.2006 No. 152-FZ "On Personal Data" to protect personal data of a User from unauthorized or accidental access, destruction, alteration, blocking, copying, dissemination, as well as from other unlawful actions of third parties. When you use certain products, services or applications of the Company or post your notes on forums, chat rooms, or social networks, the personal data you provide is visible to other users and can be read, collected, or used by them. You are responsible for the personal data you prefer to provide, in such cases on your own. For example, if you provide your name and email address in a forum post, that information is public. Please, take precautions when using such features.




By interacting with the Company, you can easily keep your personal data and information up to date. We will store your personal data and information for as long as necessary to fulfill the purposes described in this Privacy Policy, except for cases when a longer period of data and storage of information is required in accordance with the law or authorized by it. We do not collect personal data about minors. If we are aware that we have received personal data about a minor, we will take steps to remove such information as soon as possible. We strongly recommend parents and other persons (legal representatives - parents, adoptive parents or guardians), under the supervision of minors, to control the use of websites by minors.



Websites, products, applications, and services of the Company may contain links to websites, products, and services of third parties. Our products and services can also use or offer third-party products or services. Personal data and information collected by third parties, that may include information such as location data or contact information, is governed by the privacy practices of such third parties. We ask you to study the privacy practices of such third parties. The Operator is not responsible for the actions of third parties that, as a result of using the Internet or the Services of the Site, have access to information about the User and for the consequences of using data and information that, by virtue of the Site’s nature, is accessible to any Internet user.



To ensure that your personal data is safe, we bring the privacy and security standards to the Company's employees and strictly monitor the implementation of the confidentiality measures within the Company.



If you have any questions regarding the Company's Privacy Policy or the Company's data processing, you can contact us at +7 (347) 279-00-99 for feedback.


VII. Users' requests

The current legislation of the Russian Federation shall apply to this Privacy Policy and the relationship between the User and the Operator. Users have the right to send their requests to the Operator, including requests regarding the use of their personal data, and the direction of consent to the processing of personal data in writing to the address specified in the General provisions thereof, or in the form of an electronic document signed by a qualified electronic signature in accordance with the legislation of the Russian Federation, and sent by means of the feedback form.

The request sent by the User shall comply with the requirements established by the Rules for submitting applications to the Service and Support Division, namely it shall contain:

— number of the main identity document of the User or his representative;

— information on the date of issue of the said document and the issuing authority;

— information confirming the User's participation in relations with the Operator (in particular, the order number of the User’s ID or short (sub-domain) name replacing the order number of the ID);

— signature of the User or his representative;

— e-mail address;

— contact phone number.

The Operator undertakes to consider and send a response to the User's request within 30 days from the date of receipt of the application.



In all other respects, which are not directly reflected in the Privacy Policy, the Company undertakes to be guided by the norms and provisions of Federal Law dated July 27, 2006 No. 152-FZ "On Personal Data". A visitor to the Company's site providing his/her personal data and information thereby agrees with the provisions of this Privacy Policy. The Company reserves the right to make any changes to the Policy at any time at its discretion with a view to further improving the protection system against unauthorized access to personal data communicated by the Users without their consent. When we make significant changes to the Privacy Policy, a notice is posted on our site along with an updated version of the Privacy Policy. The operation of this Policy does not apply to the actions and Internet resources of third parties.


Limited Liability Company "Hotel Complex "Bashkortostan"